Wellhopegill Cottage Terms and Conditions

When making a booking for Wellhopegill Cottage you are entering into an agreement with us so please take time to read and understand our Terms and Conditions.

Terms and conditions apply to guests and all members of their party (including day visitors). Please ensure that each member of your party is aware of and accepts the Terms and Conditions detailed below:

1. Booking and Payment

Bookings can be made by email or by telephone. A contact name, postal address and telephone number, will be required at the time of booking. The person making the booking will be considered to be the hirer, unless otherwise advised. All bookings will be confirmed and payments acknowledged by us as soon as possible in writing, by post or by email. Before we can formally confirm the booking we need: a. The completed booking form with the required deposit, which should be received by us within 7 days of the initial booking. b. A formal acknowledgement that you have read and understood our Terms and Conditions. A non refundable deposit of 25% of total cost of holiday is required with your booking. The balance must be paid 4 weeks before the start date of your holiday. We reserve the right to cancel the booking if full payment has not been received by that date. For bookings made within 4 weeks of the holiday the full amount will be due at the time of booking. Payments are to be made by cheque, debit card, direct transfer or Paypal. Visitors are requested not to exceed the number of people for whom we have provided beds and linen, unless previously agreed. Sub-letting of the properties is prohibited.

2. Cancellations

Once you have booked your holiday our agreement is a legal contract and your deposit is non-refundable. If you are unable to take your holiday, please let us know as soon as possible so that we can return your money, minus the deposit. We strongly recommend that you take out holiday cancellation insurance. This is not expensive and can be obtained from any good insurance broker.

3. Arrival and Departure

A usual booking is from Saturday through to Saturday, although short breaks may be taken in the low season and at any time 4 weeks prior to the start of the holiday, if the cottage is available. The cottage will be available for you from 3pm on the day of your arrival, unless otherwise arranged . We ask that you be ready to vacate the cottage by 10am on the day of departure, unless otherwise agreed. Please leave the cottage, within reason, in the state that you found it. We reserve the right to charge for extra cleaning if it is left in a very dirty condition. Your right to occupy the property is limited to a right of occupation for holiday purposes and such right shall terminate at 10 am on the scheduled date of the completion of the holiday.

4. Smoking

Smoking inside the accommodation is not allowed. Smoking in the garden is permitted and an ashtray is provided. Please make sure this is emptied on departure.

5. Dogs

A maximum of two well behaved dogs are welcome, but must be kept under control at all times. Please indicate on the Booking Form in the space provided if you intend bringing a dog. Dogs must not be allowed on the furniture, or upstairs and they must not be left alone in the cottage (howling and scratching the doors really disturbs our neighbours). Please bring a bed for your dog and have it sleep in the kitchen. Vacuum up any dog hairs before departure. Dogs should be exercised away from the cottage and any dog waste must be collected and disposed of correctly (bags provided). Please clean wet and muddy dogs in the kitchen before letting your dogs into the lounge.

6. Heating and Electricity Costs

There is a free supply of anthracite (high grade coal) for the multifule stove and an initial supply of kindling and logs (subsequent logs and kiddling must be purchased). The charges for electricity are by an honesty box system. As electric is expensive, we find it fairer to only charge guests for the electric they use and also at the rate the electricity company charges us. A maximum charge of £70.00 is only taken.

7. Damage and Breakages

We try hard to maintain high standards of comfort and cleanliness at all times. Please keep all furniture, fittings and effects in the same good condition as they were found. Damage or breakages should be notified to us as soon as possible in order that we can arrange for repair or replacement. Breakages of a minor nature will not normally be charged for. We reserve the right, however, to charge for any damage, losses or additional cleaning required, however caused. Immediate payment from the guest will be required to cover any such costs.

8. Non-availability of accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. Then we would refund all your payments to us for the holiday. Our liability would not extend beyond this refund.

9. Liability

Visitors are asked to take care at all times whilst on our property. We do not accept responsibility or liability for injury, or damage to or loss of guests property and cars and contents and you agree to indemnify and hold us harmless from all actions claims, costs and proceedings (including reasonable legal fees incurred in defending the same) arising from your acts or omissions (and those of your party) whilst on our property. In the event of guest misbehavior or other necessary cause, we reserve the right to terminate the let without refund. We respect your privacy, but reserve the right, with prior notice whenever possible, to enter the property at a reasonable time for emergency maintenance repair or other needs. The owners reserve the right to cancel a booking without compensation or refund should guests not comply with any of the listed Terms and Conditions

10. Complaints

Our aim is for you to have an enjoyable holiday at Wellhopegill Cottage. Should you have cause for a complaint, please let us know immediately and we will do all we can to help you. It is difficult to investigate any complaint after you have left the cottage and it is unlikely that any such complaints can be accepted or resolved at the end of the hire period or after you have returned home.

We thank you in advance for adhering to these Terms and Conditions which are to help ensure the enjoyment and safety of all our guests.